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How do you define confidence, particularly in the workplace? Cambridge dictionary defines the word as “the quality of being certain of your abilities or of having trust in people, plans, or the future”, however I believe it means much more than that. I believe confidence is knowing and believing in myself (my strengths as well as my weaknesses) and knowing that I am capable ...

How do you define confidence, particularly in the workplace? It is the energy we convey when we have belief in our capabilities and values. It requires that we are not being forced to act in an unnatural way. How do you think the confidence gap affects women? It acts on women when they have to over-play their strengths. I think it is a general lack of bravado or a willingnes...

With the ever changing landscape of the retail market in the Middle East and a lot of reports that trade has either been in decline or flat for a lot of groups or brands across the region, I thought it would be worth looking at the brands that seem to have it right, or those that have just launched into the market with a fresh approach. Although I am a head hunter that speci...

October 17, 2018 - Carter Murray, part of The SR Group, has been recognised as the one of the ‘Most Socially Engaged staffing agency’ globally by LinkedIn. We are pleased to announce that we have, for the third year since its inception, been ranked in the top 25 Most Socially Engaged global staffing agencies. From a list of over 38,000 recruitment business LinkedIn used a co...

PWC’s Global Fintech Report 2017 shows that 77% of Fintech executives expect to adopt blockchain as part of an in production system or process by 2020. In other words, it’s moving “out of the lab” and into day-to-day systems. It is still early days for many, though. The report also reveals that nearly one third of respondents in banking say their firm is in the early stages ...

FS firms have access to an awful lot of data. And for the last few years, that has resulted in a drive for personalisation – leveraging data sets for personalised communications, loyalty schemes and content for example. The Accenture study ‘Hello You’ shows that in the motor/home insurer market, for example, 74% of customers are happy to share personal data with FS providers...

The advent and growth of PSD2, Open Banking and the like has seen FS firms – whether long established or disruptive – setting their sights on growth through digital innovation. There is budget available for such growth. Carter Murray’s research reveals that 88% of FS professionals say their digital marketing budget has increased over the last five years. European banks are s...

While digital tools mean the potential reach of communications is wider than ever, focused internal communications still has a vital role to play. A study from the Chartered Institute of Public Relations (CIPR) found that 92% of internal communication practitioners agreed that internal communications could drive financial performance and team productivity. But yet during any...

Of all the large-scale changes in marketing and communications, social media is arguably top of the pile for impact. And there’s plenty of space for FS firms to utilise social media to further their client comms. The Global Web Index reveals that 97% of adults between the ages 16-64 signed into at least one social network in the last month – but 89% of social media messages ...

Marketing’s scope is no longer about spreading the net as far as possible. Instead, it has been focused and digital tools allow for this more precise approach. Better to know exactly who you’re talking to – and where to find them. That principle has been refined yet further by a greater reliance on permission-based marketing. Legislation such as GDPR in Europe is putting an ...